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The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 9/10, pp. 1429-1441
Persistent link: https://www.econbiz.de/10003802484
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Employee behaviour and relationship quality : impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1/2, pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
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Employee behaviour and relationship quality: impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 2, pp. 211-224
Persistent link: https://www.econbiz.de/10007915200
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The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 10, pp. 1431-1444
Persistent link: https://www.econbiz.de/10008152350
Cover Image
The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 9-10, pp. 1431-1444
Persistent link: https://www.econbiz.de/10008167948
Cover Image
Employee behaviour and relationship quality: impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1-2, pp. 211-224
Persistent link: https://www.econbiz.de/10007993624
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Understanding consumers' decisions to adopt technology-enabled transformative services
Schuster, Lisa; Drennan, Judy; Lings, Ian - In: The service industries journal 35 (2015) 15/16, pp. 846-864
Persistent link: https://www.econbiz.de/10011416848