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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Developing the Impression Management Skills of the Service Worker: An Application of Stanislavsky's Principles in a Services Context
Grove, Stephen J.; Fisk, Raymond P.; LaForge, Mary C. - In: The service industries journal 24 (2004) 2, pp. 1-14
Persistent link: https://www.econbiz.de/10006246675
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An Empirical Examination of Factual Information Content among Service Advertisements
Grove, Stephen J.; Picketts, Gregory M.; Laband, David N. - In: The service industries journal 15 (1995) 2, pp. 216-233
Persistent link: https://www.econbiz.de/10006335293
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'Collaring the Cheshire Cat': Studying Customers' Services Experience through Metaphor
Goodwin, Cathy; Grove, Stephen J.; Fisk, Raymond P. - In: The service industries journal 16 (1996) 4, pp. 421-442
Persistent link: https://www.econbiz.de/10007323069