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The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships
Nätti, Satu; Still, Johanna - In: The service industries journal 27 (2007) 7, pp. 893-906
Persistent link: https://www.econbiz.de/10007797090
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The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships
Nätti, Satu; Still, Johanna - In: The service industries journal 27 (2007) 7-8, pp. 893-906
Persistent link: https://www.econbiz.de/10007887398
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What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Nätti, Satu; Ojasalo, Jukka - In: The service industries journal 28 (2008) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
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The influence of internal communities of practice on customer perceived value in professional service relationships
Nätti, Satu; Still, Johanna - In: The service industries journal 27 (2007) 7/8, pp. 893-905
Persistent link: https://www.econbiz.de/10003598912
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Key account management in business-to-business expert organisations : an exploratory study on the implementation process
Nätti, Satu; Palo, Teea - In: The service industries journal 32 (2012) 11, pp. 1837-1852
Persistent link: https://www.econbiz.de/10009582175