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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Antony, Jiju"
~person:"Dahlgaard, Jens Jörn"
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Dienstleistungsqualität
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Service quality
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Qualitätsmanagement
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4
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Antony, Jiju
Dahlgaard, Jens Jörn
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
10
The TQM journal : the international review of organizational improvement
6
International journal of quality & reliability management
5
International journal of production research
3
Business process management journal
1
Business strategy and the environment
1
Corporate sustainability as a challenge for comprehensive management
1
IEEE transactions on engineering management : EM
1
International journal of quality and service sciences
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ECONIS (ZBW)
9
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
3
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
4
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
5
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
Saved in:
6
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
7
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
8
Failure of Continuous Improvement initiatives in manufacturing environments : a systematic review of the evidence
McLean, Richard
;
Antony, Jiju
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011723536
Saved in:
9
A systematic review of statistical process control implementation in the food manufacturing industry
Abdul Halim Lim, Sarina
;
Antony, Jiju
;
Arshed, Norin
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 176-189
Persistent link: https://www.econbiz.de/10011730258
Saved in:
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