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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungssektor"
~subject:"EU-Staaten"
~subject:"Theory"
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Dienstleistungssektor
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Dienstleistungsqualität
16
Quality management
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Qualitätsmanagement
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Service quality
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
268
Journal of business research : JBR
91
The journal of services marketing
85
NBER working paper series
64
SpringerLink / Bücher
61
International journal of production economics
60
Service business
59
Journal of service management
58
Energy economics
56
Industrial marketing management : the international journal for industrial and high-tech firms
54
NBER Working Paper
54
European journal of operational research : EJOR
52
Working paper
52
Journal of service research : JSR
51
Research policy : policy, management and economic studies of science, technology and innovation
49
Working paper / National Bureau of Economic Research, Inc.
49
Discussion paper / Centre for Economic Policy Research
47
Journal of retailing and consumer services
45
Structural change and economic dynamics : SC+ED
44
Technological forecasting & social change : an international journal
44
Discussion paper
43
International journal of services technology and management
41
Policy research working paper : WPS
38
CESifo working papers
37
Regional studies
34
Discussion paper series / IZA
33
Economics of innovation and new technology
33
International journal of services and operations management
33
International journal of hospitality management
31
The journal of business & industrial marketing
31
ZEW discussion papers
31
Journal of international economics
30
Kom / Kommission der Europäischen Gemeinschaften
28
Services marketing quarterly
28
Applied economics
27
Journal of service research
27
World Bank Policy Research Working Paper
27
International journal of innovation management
26
International journal of production research
25
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ECONIS (ZBW)
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1
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
2
TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723
Saved in:
3
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
4
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
5
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
6
Impacts of investment attitude in service innovation
Ping-kuo, Chen
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Saved in:
7
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
8
Innovation patterns of manufacturing and service firms in Korea
Seo, Yong Won
;
Kim, Youn Sung
;
Kim, DaeSoo
;
Yu, Yung-Mok
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 718-734
Persistent link: https://www.econbiz.de/10011580722
Saved in:
9
Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee
;
Lee, Sanghoon
;
Kim, Soo Wook
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
Saved in:
10
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
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