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An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
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A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu; Cheng, Lee-ting - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin; Chang, Tien-Hsiang; Lin, Arthu; Lin, Sheng-Wei - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
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Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041