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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
7
Service quality
7
Taiwan
4
Customer satisfaction
3
Kundenzufriedenheit
3
Quality management
2
Qualitätsmanagement
2
Airline
1
Arbeitsvermittlung
1
Bank
1
Beziehungsmarketing
1
China
1
Consumer behaviour
1
E-Learning
1
E-commerce
1
E-learning
1
Einführung
1
Electronic Banking
1
Electronic Commerce
1
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Großbritannien
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Impact assessment
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Logistikdienstleister
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Manufacturing industries
1
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Neural networks
1
Neuronale Netze
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1
Northern Europe
1
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Article
8
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Fallstudie
Article in journal
260
Aufsatz in Zeitschrift
260
Conference paper
22
Konferenzbeitrag
22
Case study
8
Collection of articles of several authors
5
Sammelwerk
5
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English
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Chan, Ya-hui
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Kao-shan
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Kilibarda, Milorad
1
Kuo, Ying-feng
1
Liao, Ying Ying
1
Lin, C. L.
1
Lin, Shu-ping
1
Shahin, Arash
1
Singh, Abhilasha
1
Soltani, Ebrahim
1
Sousa, Rui
1
Tsai, Ming-chun
1
Vidović, Milorad
1
Voss, Christopher A.
1
Wang, Fu-kwun
1
Wang, Wei-yuan
1
Zairi, Mohamed
1
Zečević, Slobodan
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
12
International journal of production economics
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of productivity and quality management : IJPQM
5
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
5
The journal of business & industrial marketing
5
International journal of auditing : IJA
4
International journal of logistics systems and management
4
International journal of quality & reliability management
4
International journal of quality and service sciences
4
International journal of services and operations management
4
The international journal of human resource management
4
The service industries journal
4
International journal of business excellence
3
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of quality and innovation
3
International journal of services technology and management
3
International journal of six sigma and competitive advantage : IJSSCA
3
Management research review
3
Premier reference source
3
Quality management journal : QMJ
3
R & D management
3
Research
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
A Productivity Press book
2
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
Arbeitspapier
2
Asian African journal of economics and econometrics
2
Auditing : a journal of practice & theory
2
BestMasters
2
Cases on human performance improvement technologies
2
Economic geography
2
Entrepreneurship in Africa
2
European journal of marketing : EJM
2
GIGA working papers
2
Global business and organizational excellence : a review of research & best practices
2
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ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim
;
Liao, Ying Ying
;
Singh, Abhilasha
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
3
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
4
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
5
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
6
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
7
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
8
Application of Lean Six Sigma to a panel equipment manufacturer
Wang, Fu-kwun
;
Chen, Kao-shan
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 417-429
Persistent link: https://www.econbiz.de/10009553659
Saved in:
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