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Termination notice of mobile network operator customers after a tariff switch : an empirical study of postpaid subscribers in Germany
Gerpott, Torsten J.; Meinert, Phil - In: Telecommunications policy : the international journal … 42 (2018) 3, pp. 212-226
Persistent link: https://www.econbiz.de/10011997515
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Who is (not) convinced to withdraw a contract termination announcement? : A discriminant analysis of mobile communications customers in Germany
Gerpott, Torsten J.; Ahmadi, Nima; Weimar, Daniel - In: Telecommunications policy : the international journal … 39 (2015) 1, pp. 38-52
Persistent link: https://www.econbiz.de/10011336608
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Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market
Gerpott, Torsten J.; Rams, Wolfgang; Schindler, Andreas - In: Telecommunications policy : the international journal … 25 (2001) 4, pp. 249-269
Persistent link: https://www.econbiz.de/10001565166