The experience is reported of a recent study tour of US companies which are known for their outstanding levels of customer service. A umber of themes for success are highlighted which relate to human resource issues, operational considerations and marketing, together with some of the performance...

Der Verfasser setzt sich mit der Art und Weise auseinander, in der das Engagement westlichen Kapitals in Mittel- und Osteuropa verläuft. Die vielfach unter den Begriff "Globalisierung" gefassten Entwicklungen ordnet er primär dem Bereich der Liberalisierung der Handelsbeziehungen zu, wobei vor...

Since 1979, the Conservative government in the UK has introduced wide‐ranging and detailed regulations for the conduct of union internal affairs; a number of other Western industrialized countries have not done so (or have not done so to the same extent) but have continued their tradition of...

This is the second of two linked articles on the question of union autonomy; the first appeared in the previous issue of this journal. It considers state control and approach to union autonomy in the wider context of state controls on unions′ bargaining activities including industrial action....