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Experience, service operations strategy, and services as destinations: foundations and exploratory investigation

Voss, Chris; Roth, Aleda V.; Chase, Richard B. - In: Production and operations management : an international … 17 (2008) 3, pp. 247-266

Persistent link: https://www.econbiz.de/10003737949

The customer contact approach to services : theoretical bases and practical extensions

Chase, Richard B. - 2003

Persistent link: https://www.econbiz.de/10001797858

Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory

Chase, Richard B. - 2010

Persistent link: https://www.econbiz.de/10003968677

Regional trading blocs and manufacturing strategies in the European Union, Mercosur, and NAFTA

Voss, Christopher A. - In: International manufacturing strategies : context, …, (pp. 295-311). 2011

Persistent link: https://www.econbiz.de/10009129899

Case research in operations management

Voss, Christopher A. - In: Researching operations management, (pp. 162-195). 2009

Persistent link: https://www.econbiz.de/10003791430

Applications of empirical science in manufacturing and service operations

Roth, Aleda V. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 353-367

Persistent link: https://www.econbiz.de/10009866190

Applications of empirical science in manufacturing and service operations

Roth, Aleda V. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 353-367

Persistent link: https://www.econbiz.de/10003577665

Operations and supply management : the core

Jacobs, F. Robert; Chase, Richard B. - 2013 - 3. ed.

Persistent link: https://www.econbiz.de/10009694833

Customer contact in a digital world

Sampson, Scott E.; Chase, Richard B. - In: Journal of Service Management 31 (2020) 6, pp. 1061-1069

Purpose: The customer contact approach to service has been at the core of service theory since the 1970s. It suggests that the potential operating efficiency of a service is inversely related to the extent of customer contact with the provider's operations and that various service design issues...

Persistent link: https://www.econbiz.de/10012278752

Fundamentals of operations management

Davis, Mark M.; Aquilano, Nicholas J.; Chase, Richard B. - 1999 - 3. ed., internat. ed.

Persistent link: https://www.econbiz.de/10004346260