This paper reports the results of a field study that examined the expectations of users as they relate to the quality of service offered by the information systems (IS) function within organizations. While the results indicate that users have consistently high expectations across organizations,...

Purpose – This paper aims to examine the effectiveness of computer usage policies in university settings. Design/methodology/approach – Students enrolled in business courses at three midwestern universities were divided, by class, into control and experimental groups. All subjects were asked...

The area of computer abuse and professional ethics in computing is of interest to companies as well as ethics researchers. Expands the research in ethical behaviour of information system employees. Identifies empirically a few demographic variables that are associated with the ethical behaviour...

Purpose Perceived as an antidote to poor execution, interest in radio frequency identification (RFID)-enabled visibility has grown. The purpose of this paper is to examine whether and how RFID-enabled visibility with item-level tagging improves store execution. Design/methodology/approach The...

While there is a growing body of evidence that Radio Frequency Identification (RFID) tagging can be effective in improving inventory management in the retail store, retailers have little guidance on best practices for implementation. One important unresolved issue is whether tagging is equally...