This paper analyses the impact of different types of offshoring and technological change as well as the mediating role of trade union representation at the firm level on the quality of workers' jobs in the EU in terms of atypical employment, which is further differentiated by type of atypical...

"Hard Work in New Jobs investigates hard work and new and expanding jobs in Europe. The interrelationship between the labour market and welfare regimes, quality of work and quality of life is played out at many levels: the institutional; the organizational level of the company and its customers...

This paper outlines a selection of technological and organisational developments in the information and communication technology (ICT) sector and analyses their likely challenges for workers and trade unions around the globe. It addresses the convergence of telecommunications and information...

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...