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Call centers with hyperexponential patience modeling

Roubos, Alex; Jouini, Oualid - In: International journal of production economics 141 (2013) 1, pp. 307-315

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009685649

Polling models with multi-phase gated service

Mei, R. D. van der; Roubos, Alex - 2012

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009613868

Service-level variability of inbound call centers

Roubos, Alex; Koole, Ger M.; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009575887

Analysis of a last come first served queueing system with customer abandonment

Jouini, Oualid - In: Computers & operations research : and their … 39 (2012) 12, pp. 3040-3045

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009576551

Stochastic models of customer portfolio management in call centers

Jouini, Oualid; Dallery, Yves; Nait-Abdallah, Rabie - In: Operations research proceedings 2004 : selected papers …, (pp. 59-66). 2005

Persistent link: https://ebvufind01.dmz1.zbw.eu/10002851167

Operations management of outpatient chemotherapy process : an optimization-oriented comprehensive review

Hadid, Majed; Elomri, Adel; El Mekkawy, Tarek; Jouini, … - In: Operations research perspectives 9 (2022), pp. 1-29

orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012879608

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Jouini, Oualid; Dallery, Yves; Akşin, Zeynep - In: International journal of production economics 120 (2009) 2, pp. 389-399

Persistent link: https://ebvufind01.dmz1.zbw.eu/10003888406

Online scheduling policies for multiclass call centers with impatient customers

Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268

Persistent link: https://ebvufind01.dmz1.zbw.eu/10003997229

Call centers with delay information : models and insights

Jouini, Oualid; Akşin, Zeynep; Dallery, Yves - In: Manufacturing & service operations management : M & SOM 13 (2011) 4, pp. 534-548

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009388119

Control policies for single-stage production systems with perishable inventory and customer impatience

Ioannidis, Stratos; Jouini, Oualid; Economopoulos, … - In: Stochastic models of manufacturing and service system …, (pp. 115-138). 2013

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010210633