Purpose – This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the EFQM model, investigates the relationships between these factors and analyses their influence...

Studies on multipartner alliances (MPAs) with a limited number of partners remain sporadic since the literature has focused its attention mainly on alliance networks and consortia. This work aims to partially cover the existing gap, going more deeply into both the characteristics of MPAs with...