Purpose – The purpose of this paper is to explore empirically manager and employee views on employees’ skills utilisation in organisations in Scotland. Design/methodology/approach – Questionnaires to managers and employees, plus three case studies comprising manager interviews and employee...

Purpose – The purpose of the paper is to investigate the perceptions of senior managers in companies in the Sunday Times list of UK best employers on the practice of HRM in their organisations. Design/methodology/approach – The approach taken was to conduct semi‐structured interviews with...

Profiles the Hilton Group plc and some of the human resources issues that arise from operating an international portfolio of 500 hotels, with more than 60,000 employees in 50 countries. Expansion in 1999 triggered an extensive market research exercise to determine customer expectations of the...

In the demanding hotel industry, securing organisational commitment among managers can potentially offer dividends in performance. There is, however, limited evidence to suggest that organisations are aware of how they might encourage such commitment. This article aims to develop understanding...

This issue contains an outstanding collectionof current thinking and research on therelationships between strategic humanresource management and organizationalperformance. I should like to thankNorma D'Annunzio-Green, Gillian Maxwelland Sandra Watson for their vision for thisissue and for...

Both employers and employees may seek flexible employment patterns, but for different reasons – employees for lifestyle reasons and employers for financial and business imperatives. This paper focuses on the first of these issues, summarising the results of a comparative case study analysis of...

Examines, through in‐depth case studies, the process of strategic decision making arising from the management of compulsory competitive tendering (CCT) for catering and cleaning services following the 1988 Local Government Act. Examines in particular the contrasting approaches to the...

Purpose – The purpose of the paper is to assess the state of performance management within the public sector and suggest areas for further research. Design – This is a theoretical paper based on a literature review. Findings – The expected improvements in performance, accountability,...

Purpose – The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector. Design/methodology/approach – The paper...