Tolbert, Sylvia Long; Kohli, Chiranjeev; Suri, Rajneesh - In: Journal of Product & Brand Management 23 (2014) 4/5, pp. 362-371
Purpose – This paper aims to study the role of self-consciousness from the point of view of firm loyalty. Firms increasingly vie to gain, and then maintain, loyal consumers. A firm’s assumption that such consumers will be willing to pay premium prices, however, contradicts consumers’...