Background: Given the importance of customers as the most valuable assets of organizations, customer retention seems to be an essential, basic requirement for any organization. Banks are no exception to this rule. The competitive atmosphere within which electronic banking services are provided...

Composite services are regarded as essential components of a cloud-based manufacturing (CM) system. Different classes of disruptive events which are rooted in the uncertainties of the supply and demand sides of CM threaten the resilience and continuity of the composite services over time. The...

Purpose – The purpose of this paper is to contribute to the tourism management literature by: first, developing a hybrid neural network that will be able to predict tourists' overall satisfaction of their travel experience; and second, prioritizing the travel attributes based on their...