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OLC EcoSci
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ECONIS (ZBW)
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Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
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2
The Strategic Use of Transportation Time and Reliability for Competitive Advantage
Morash, Edward A.
;
Ozment, John
- In:
Transportation journal
36
(
1996
)
2
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006705644
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3
Toward Management of Transportation Service Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
30
(
1994
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10006535850
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4
The Augmented Service Offering for Perceived and Actual Service Quality
Ozment, John
;
Morash, Edward A.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
4
,
pp. 352-363
Persistent link: https://www.econbiz.de/10006155364
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5
Scheduling Management of Transportation Service Response Capacity to Improve Perceived Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
31
(
1995
)
4
,
pp. 353-376
Persistent link: https://www.econbiz.de/10007336293
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6
The economic relationship between service quality and market protection for regulated household-goods moving
Morash, Edward A.
- In:
Journal of economics & business
37
(
1985
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10003634410
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7
The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
Dröge, Cornelia
;
Halstead, Diane
;
Mackoy, Robert D.
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10006153799
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8
Multisource Effects on the Satisfaction Formation Process
Halstead, Diane
;
Hartman, David
;
Schmidt, Sandra L.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
2
,
pp. 114-129
Persistent link: https://www.econbiz.de/10006155385
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9
Consumer Responses to Christian Religious Symbols in Advertising
Taylor, Valerie
;
Halstead, Diane
;
Haynes, Paula
- In:
International journal of advertising : the quarterly …
39
(
2010
)
2
,
pp. 79-93
Persistent link: https://www.econbiz.de/10009976431
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10
Developing a strategic framework of key account performance
Jones, Eli
;
Richards, Keith
;
Halstead, Diane
;
Fu, Frank
- In:
Journal of strategic marketing
17
(
2009
)
3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10008306771
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