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Customer satisfaction and loyalty in supply chain: the role of communication
Ellinger, Alexander E.; Daugherty, Patricia J.; Plair, … - In: Transportation Research Part E: Logistics and … 35 (1999) 2, pp. 121-134
Communication between buyers and sellers is central to the supply chain philosophy. Further, the trend toward more detailed customer demands has made it even more important for firms to solicit input and feedback from their customers in order to better tailor their offerings to customer needs....
Persistent link: https://www.econbiz.de/10009202377
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Pulling customers closer through logistics service
Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: Business Horizons 41 (1998) 5, pp. 74-80
Persistent link: https://www.econbiz.de/10005438809
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The relationship between integrated logistics and customer service
Ellinger, Alexander E.; Daugherty, Patricia J.; Gustin, … - In: Transportation research / E : an international journal 33 (1997) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10006526094
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Pulling Customers Closer Through Logistics Service - Go beyond the basics. Answer customers' needs with flexible processes that keep them buying and help create a competitive niche for your firm
Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: Business horizons 41 (1998) 5, pp. 74-80
Persistent link: https://www.econbiz.de/10006198128
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Information accessibility: Customer responsiveness and enhanced performance
Daugherty, Patricia J.; Ellinger, Alexander E.; Rogers, … - In: International journal of physical distribution & … 25 (1995) 1, pp. 4-17
Persistent link: https://www.econbiz.de/10005997268
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Supplier Selection Decisions In Systems-Software Purchases
Gustin, Craig M.; Daugherty, Patricia J.; Ellinger, … - In: International journal of purchasing and materials management 33 (1997) 4, pp. 41
Persistent link: https://www.econbiz.de/10006395099
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Voice of the Customer: The Impact on Customer Satisfaction
Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: International journal of purchasing and materials management 33 (1997) 4, pp. 2-9
Persistent link: https://www.econbiz.de/10006395104
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Concepts, Theory and Techniques - Automatic Replenishment Programs and Level of Involvement: Performance Implications
Ellinger, Alexander E.; Taylor, John C.; Daugherty, … - In: The international journal of logistics management 10 (1999) 1, pp. 25-36
Persistent link: https://www.econbiz.de/10007184365
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Concepts, Theory and Techniques - Marketing-Logistics Integration and Firm Performance
Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: The international journal of logistics management 10 (1999) 1, pp. 11-24
Persistent link: https://www.econbiz.de/10007184366
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Information Exchange, Responsiveness and Logistics Provider Performance
Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: The international journal of logistics management 7 (1996) 2, pp. 43-58
Persistent link: https://www.econbiz.de/10007318719