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Antecedents of conflict in marketing's cross-functional relationship with sales

Dawes, Philip L.; Massey, Graham R. - In: European journal of marketing : EJM 39 (2005) 11, pp. 1327-1344

Persistent link: https://www.econbiz.de/10006076950

Personal characteristics, trust, conflict, and effectiveness in marketing-sales working relationships

Massey, Graham R.; Dawes, Philip L. - In: European journal of marketing : EJM 41 (2007) 9, pp. 1117-1145

Persistent link: https://www.econbiz.de/10007792812

The antecedents and consequence of functional and dysfunctional conflict between Marketing Managers and Sales Managers

Massey, Graham R.; Dawes, Philip L. - In: Industrial marketing management : the international … 36 (2007) 8, pp. 1118

Persistent link: https://www.econbiz.de/10007799689

A study of relationship effectiveness between marketing and sales managers in business markets

Dawes, Philip L.; Massey, Graham R. - In: The journal of business & industrial marketing 21 (2006) 6, pp. 346-360

Persistent link: https://www.econbiz.de/10007292063

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Ekinci, Yuksel; Dawes, Philip L. - In: The Service Industries Journal 29 (2007) 4, pp. 503-521

Although implementing the marketing concept can be accomplished through frontline employees in many service firms, very few studies have investigated the relationships between a service provider's personality and important performance outcomes. This article examines how frontline service...

Persistent link: https://www.econbiz.de/10010620980

INTERDEPENDENCE AND COMMUNICATION BETWEEN TECHNICALLY TRAINED MANAGERS AND MARKETING MANAGERS DURING INNOVATION PROJECTS

MASSEY, GRAHAM R.; KYRIAZIS, ELIAS - In: International Journal of Innovation Management (ijim) 18 (2014) 03, pp. 1440003-1

Interdependence between Technically Trained Managers and Marketing Managers in new product development (NPD) teams is inherent, though few studies have investigated its effects within such teams. Here, interdependence is disaggregated into two underlying dimensions — the dependence of the...

Persistent link: https://www.econbiz.de/10011011117