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The effects of customer participation in co-created service recovery

Dong, Beibei; Evans, Kenneth R.; Zou, Shaoming - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 123-137

Persistent link: https://www.econbiz.de/10007908091

Factors That Influence Multinational Corporations' Control of Their Operations in Foreign Markets: An Empirical Investigation

Dong, Beibei; Zou, Shaoming; Taylor, Charles R. - In: Journal of international marketing 16 (2008) 1, pp. 98-119

Persistent link: https://www.econbiz.de/10007908105

Mediation

James A. Wall Jr.; Stark, John B.; Standifer, Rhetta L. - In: Journal of Conflict Resolution 45 (2001) 3, pp. 370-391

The mediation literature of the past decade is organized into six topical areas: the determinants of mediation, mediation per se, approaches employed by mediators, determinants of the mediation approaches, outcomes of mediation, and determinants of the mediation outcomes. The literature that...

Persistent link: https://www.econbiz.de/10010801527

From the Editor

Evans, Kenneth - In: The journal of personal selling & sales management 28 (2008) 3, pp. 209-210

Persistent link: https://www.econbiz.de/10008081755

Reexamining the Influence of Career Stages on Salespersonon Motivation: A Cognitive and Affective Perspective

Miao, C.; Lund, Donald; Evans, Kenneth - In: The journal of personal selling & sales management 29 (2009) 3, pp. 243-256

Persistent link: https://www.econbiz.de/10008274441

Advancing Sales Performance Research: A Focus on Five Underresearched Topic Areas

Evans, Kenneth; McFarland, Richard; Dietz, Bart; … - In: The journal of personal selling & sales management 32 (2012) 1, pp. 89-107

Persistent link: https://www.econbiz.de/10009823946

The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support?

Stan, Simona; Evans, Kenneth; Arnold, Todd; McAmis, Gregory - In: The journal of personal selling & sales management 32 (2012) 4, pp. 405-420

Persistent link: https://www.econbiz.de/10010051773

Retailing Evolution and Revolution in a Privatizing Economy:

Stan, Simona; Evans, Kenneth; Cernusca, Dan; Sengupta, … - In: Journal of euro-marketing 12 (2003) 3-4, pp. 55-78

Persistent link: https://www.econbiz.de/10007155973

The role of salesperson motivation in sales control systems -- Intrinsic and extrinsic motivation revisited

Miao, C. Fred; Evans, Kenneth R.; Shaoming, Zou - In: Journal of Business Research 60 (2007) 5, pp. 417-425

Persistent link: https://www.econbiz.de/10005473918

The moderating effect of goal-setting characteristics on the sales control systems-job performance relationship

Fang, Eric; Evans, Kenneth R.; Zou, Shaoming - In: Journal of Business Research 58 (2005) 9, pp. 1214-1222

Persistent link: https://www.econbiz.de/10005474009