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The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10010102368
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Customer creation of service products: role of frustration in customer evaluations
Guchait, Priyanko; Namasivayam, Karthik - In: The journal of services marketing 26 (2012) 3, pp. 216-225
Persistent link: https://www.econbiz.de/10009974177
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Error management at different organizational levels – Frontline, manager, and company
Guchait, Priyanko; Kim, Min Gyung; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 1, pp. 12-23
Persistent link: https://www.econbiz.de/10009819219
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Knowledge management in service encounters: impact on customers' satisfaction evaluations
Guchait, Priyanko; Namasivayam, Karthik; Lei, Pui-Wa - In: Journal of knowledge management 15 (2011) 3, pp. 513-528
Persistent link: https://www.econbiz.de/10009014136
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Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives
Siguaw, Judy A.; Enz, Cathy A.; Namasivayam, Karthik - In: Journal of travel research : a quarterly publication of … 39 (2000) 2, pp. 192-201
Persistent link: https://www.econbiz.de/10006905316
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Understanding restaurant tipping systems: a human resources perspective
Lin, Ingrid Y.; Namasivayam, Karthik - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 923-941
Persistent link: https://www.econbiz.de/10009340241
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An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India
Namasivayam, Karthik; Zhao, Xinyuan - In: Tourism management : research, policies, practice 28 (2007) 5, pp. 1212-1223
Persistent link: https://www.econbiz.de/10007744908
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The consumer as "transient employee": Consumer satisfaction through the lens of job-performance models
Namasivayam, Karthik - In: International journal of service industry management : IJSIM 14 (2003) 3-4, pp. 420-435
Persistent link: https://www.econbiz.de/10007103435
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The consumer as "transient employee": Consumer satisfaction through the lens of job-performance models
Namasivayam, Karthik - In: International journal of service industry management : IJSIM 14 (2003) 3-4, pp. 420-435
Persistent link: https://www.econbiz.de/10007104701
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The consumer as "transient employee": Consumer satisfaction through the lens of job-performance models
Namasivayam, Karthik - In: International journal of service industry management : IJSIM 14 (2003) 4, pp. 420-435
Persistent link: https://www.econbiz.de/10007104889