Dabholkar, Pratibha A.; Overby, Jeffrey W. - In: The Service Industries Journal 26 (2006) 5, pp. 557-579
This study examines real estate agent service from a frequently neglected perspective -- that of the home seller. Using qualitative data from 32 in-depth interviews in the US, we identify seven factors that are important to home sellers in evaluating real estate agent service: communication,...