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The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty

Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170

Persistent link: https://www.econbiz.de/10010104404

Does customer sex influence the relationship between perceived quality and share of wallet?

Babakus, Emin; Yavas, Ugur - In: Journal of Business Research 61 (2008) 9, pp. 974-981

This study examines the within and between sex differences on the relative importances of merchandise quality and interaction quality as drivers of behavioral loyalty (share of wallet). A sample of customers of a national retail chain serves as the study setting. The results indicate that for...

Persistent link: https://www.econbiz.de/10005465868

Does gender moderate the effects of role stress in frontline service jobs?

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Avci, Turgay - In: Journal of Business Research 59 (2006) 10-11, pp. 1087-1093

Persistent link: https://www.econbiz.de/10005466053

Family purchasing roles in Saudi Arabia: Perspectives from Saudi wives

Yavas, Ugur; Babakus, Emin; Delener, Nejdet - In: Journal of Business Research 31 (1994) 1, pp. 75-86

Persistent link: https://www.econbiz.de/10005474036

Family Purchasing Roles in Saudi Arabia: Perspectives from Saudi Wives

Yavas, Ugur; Babakus, Emin; Delener, Nejdet - In: Journal of business research : JBR 31 (1994) 1, pp. 75-86

Persistent link: https://www.econbiz.de/10006744765

The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 272-286

Persistent link: https://www.econbiz.de/10006151048

The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 272

Persistent link: https://www.econbiz.de/10006151049

Efficacy of Perceived Risk as a Correlate of Reported Donation Behavior: An Empirical Analysis

Yavas, Ugur; Riecken, Glen; Babakus, Emin - In: Journal of the Academy of Marketing Science 21 (1993) 1, pp. 65-70

Persistent link: https://www.econbiz.de/10006156037

Measuring service quality of banks: Scale development and validation

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin - In: Journal of retailing and consumer services 12 (2005) 5, pp. 373

Persistent link: https://www.econbiz.de/10005922002

Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises

Haahti, Antti; Madupu, Vivekananda; Yavas, Ugur; … - In: Journal of World Business 40 (2005) 2, pp. 124-138

A model depicting the relationships among cooperative strategy, knowledge intensity and export performance is developed and tested using a sample of small and medium sized enterprises (SMEs) from Finland and Norway. The empirical results suggest that knowledge intensity mediates the relationship...

Persistent link: https://www.econbiz.de/10009200295