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Brown, Stephen W.
38
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Journal of the Academy of Marketing Science
9
Marketing management : a quarterly business management publication of the American Marketing Association
9
Journal of marketing
7
Business Horizons
5
International journal of service industry management : IJSIM
5
Journal of retailing
5
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4
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Gaining valuable market research information though arrangements with universities
Brown, Stephen W.
- In:
Journal of small business management : JSBM ; a joint …
15
(
1977
)
2
,
pp. 34-40
Persistent link: https://www.econbiz.de/10001955645
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2
Logistics Management
Davis, Grant Miller
;
Brown, Stephen Walter
-
1974
Persistent link: https://www.econbiz.de/10004348501
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3
Service quality : multidisciplinary and multinational perspectives
Brown, Stephen Walter
(
contributor
)
-
1991
-
1. [Dr.]
Persistent link: https://www.econbiz.de/10004100533
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4
A marketing alternative: Consumer leasing and renting
Obenberger, Robert W.
;
Brown, Stephen W.
- In:
Business Horizons
19
(
1976
)
5
,
pp. 82-86
Persistent link: https://www.econbiz.de/10005438979
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5
Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.
;
Brown, Stephen W.
;
Mackenzie, …
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
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6
Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.
;
Ostrom, Amy L.
;
Brown, Stephen W.
; …
- In:
California management review : CMR
44
(
2002
)
4
,
pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
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7
Strategy & Organization - Delivering Excellent Service: - Lessons from the Best Firms
Ford, Robert C.
;
Heaton, Cherrill P.
;
Brown, Stephen W.
- In:
California management review : CMR
44
(
2001
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10006618450
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8
Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
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9
Tracking the Evolution of the Services Marketing Literature
Fisk, Raymond P.
;
Brown, Stephen W.
;
Bitner, Mary Jo
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 61-103
Persistent link: https://www.econbiz.de/10006638522
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10
Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
4
,
pp. 394-408
Persistent link: https://www.econbiz.de/10006150957
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