Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"und"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service management effectivene...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Management
3
Absatz
2
Arbeitsbestgestaltung
1
Arbeitsmedizin
1
Betriebskontrolle
1
Betriebspersonal
1
Betriebsplanung
1
Dienstleistungen
1
Dienstleistungsgewerbe
1
Fertigung
1
Fertigungssteuerung
1
Kundendienst
1
Kundenmanagement
1
Organisationsentwicklung
1
Organisationslehre
1
Organisationswandel
1
Produktion
1
Vereinigte Staaten
1
customer contact
1
decoupling
1
employee - customer links
1
human resources - customer satisfaction link
1
linkage research
1
open systems model
1
organizational design
1
robust optimization
1
service climate
1
service quality
1
service systems
1
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
57
Book / Working Paper
7
Language
All
Undetermined
English
111
German
3
Author
All
Chase, Richard B.
31
Bowen, David E.
23
Cummings, Thomas G.
12
Schneider, Benjamin
5
Dasu, Sriram
4
Kellogg, Deborah L.
4
Tansik, David A.
4
Heskett, James L.
3
Kizilos, Mark A.
3
Youngdahl, William E.
3
Aquilano, Nicholas J.
2
Cook, Lori S.
2
Gilliland, Stephen W.
2
Nie, Winter
2
Pelled, Lisa Hope
2
Robertson, Thomas S.
2
Roth, Aleda V.
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Stewart, Douglas M.
2
Voss, Chris
2
Apte, Uday M.
1
Arias, Maria E.
1
Butler, Mark C.
1
Child, John
1
Colgate, Mark
1
Cropanzano, Russell
1
Dean Jr, James W.
1
Drost, Ellen A.
1
Folger, Robert
1
Frayne, Colette A.
1
Galang, Carmen
1
Geringer, J.Michael
1
Glassman, Alan M.
1
Glinow, Mary Ann Von
1
Greiner, Larry E.
1
Hallowell, Roger
1
Hart, Christopher W.L.
1
Huo, Y.Paul
1
Huse, Edgar F.
1
more ...
less ...
Published in...
All
Human resource management
5
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Management Science
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Academy of Management review : AMR
3
The Executive : an Academy of Management Publication
3
California management review
2
International journal of service industry management : IJSIM
2
Journal of Business Research
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Sloan management review
2
Academy of Management journal : AMJ
1
Business Horizons
1
Decision line
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International Journal of Production Economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of contemporary business
1
MIT sloan management review
1
MSU business topics
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
National productivity review : the journal of productivity management
1
Operations research
1
Operations research, Management science : OR MS ; the international literature digest
1
Organisationsentwicklung : Zeitschrift für Unternehmensentwicklung und Change Management
1
Production and inventory management : journal of the American Production and Inventory Control Society, APICS
1
Service Science
1
Work organization research : American and European perspectives
1
more ...
less ...
Source
All
OLC EcoSci
39
ECONIS (ZBW)
9
RePEc
9
USB Cologne (EcoSocSci)
7
Showing
1
-
10
of
64
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
2
Human issues in service design
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Journal of operations management : publ. quarterly by …
20
(
2002
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10006975030
Saved in:
3
Management uses of work physiology
Chase, Richard B.
- In:
California management review
10
(
1967
)
2
,
pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
Saved in:
4
Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B.
- In:
Production and inventory management : journal of the …
15
(
1974
)
4
,
pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
Saved in:
5
Some tried and true approaches to improve manufacturing productivity
Chase, Richard B.
- In:
Journal of contemporary business
10
(
1981
)
2
,
pp. 33-44
Persistent link: https://www.econbiz.de/10001995481
Saved in:
6
Strategic considerations in assembly-line selection
Chase, Richard B.
- In:
California management review
18
(
1975
)
1
,
pp. 17-23
Persistent link: https://www.econbiz.de/10001995485
Saved in:
7
The customers contact approach to services: theoretical bases and practical extensions
Chase, Richard B.
- In:
Operations research
29
(
1981
)
4
,
pp. 698-706
Persistent link: https://www.econbiz.de/10003512934
Saved in:
8
MANAGEMENT OF WORK : A SOCIO-TECHNICAL SYSTEMS APPROACH / BY THOMAS G. CUMMINGS AND SURESH SRIVASTVA. THE COMPARATIVE ADMINISTRATION RESEARCH INSTITUTE
Cummings, Thomas G.
;
Srivastva, Suresh
-
1977
Persistent link: https://www.econbiz.de/10004006540
Saved in:
9
The Influence of Organizational Demography on Customer-Oriented Prosocial Behavior: An Exploratory Investigation
Pelled, Lisa Hope
;
Cummings, Thomas G.
;
Kizilos, Mark A.
- In:
Journal of Business Research
47
(
2000
)
3
,
pp. 209-216
Persistent link: https://www.econbiz.de/10005474354
Saved in:
10
The Influence of Organizational Demography on Customer-Oriented Prosocial Behavior
Pelled, Lisa Hope
;
Cummings, Thomas G.
;
Kizilos, Mark A.
- In:
Journal of business research : JBR
47
(
2000
)
3
,
pp. 209-216
Persistent link: https://www.econbiz.de/10006729468
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
