Narrow search
Showing 1 - 10 of 41
Cover Image
Price knowledge and search behavior for habitual, low involvement food purchases
Kujala, Jouni T.; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 2, pp. 249-265
Persistent link: https://www.econbiz.de/10005383267
Cover Image
Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Johnson, Michael D.; Nader, Georg; Fornell, Claes - In: Journal of Economic Psychology 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10005383432
Cover Image
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10005388543
Cover Image
Kundenzufriedenheit - Die Kundenzufriedenheit als; Bestimmungsfaktor der Kundenbindung - Der Beitrag untersucht den Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung. Aus...
Herrmann, Andreas; Johnson, Michael D. - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 51 (1999) 6, pp. 579-598
Persistent link: https://www.econbiz.de/10006699404
Cover Image
The effects of price bundling on consumer evaluations of product offerings
Johnson, Michael D.; Herrmann, Andreas; Bauer, Hans H. - In: International journal of research in marketing : IJRM ; … 16 (1999) 2, pp. 129-142
Persistent link: https://www.econbiz.de/10006194005
Cover Image
The Evolution of Loyalty Intentions
Johnson, Michael D.; Herrmann, Andreas; Huber, Frank - In: Journal of marketing 70 (2006) 2, pp. 122-132
Persistent link: https://www.econbiz.de/10005917848
Cover Image
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders; Johnson, Michael D.; Roos, Inger - In: Journal of marketing 69 (2005) 4, pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Cover Image
Bridging the Quality-Satisfaction Gap
Gustafsson, Anders; Johnson, Michael D. - In: Quality management journal : QMJ 4 (1997) 3, pp. 27-43
Persistent link: https://www.econbiz.de/10005979734
Cover Image
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes; Johnson, Michael D.; Anderson, Eugene W.; … - In: Journal of marketing 60 (1996) 4, pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
Cover Image
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Johnson, Michael D.; Anderson, Eugene W.; Fornell, Claes - In: Journal of consumer research : JCR ; an … 21 (1995) 4, pp. 695-707
Persistent link: https://www.econbiz.de/10006681653