Similar Search Results

Shaping, organizing, and rethinking service innovation: a multidimensional framework

Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of service management 23 (2012) 5, pp. 696-716

Persistent link: https://www.econbiz.de/10010026072

Service-Logic Innovations: How to Innovate Customers, Not Products

Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: California management review : CMR 50 (2008) 3, pp. 49-65

Persistent link: https://www.econbiz.de/10008056957

An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic

Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 54-66

Persistent link: https://www.econbiz.de/10007908096

Gaining valuable market research information though arrangements with universities

Brown, Stephen W. - In: Journal of small business management : JSBM ; a joint … 15 (1977) 2, pp. 34-40

Persistent link: https://www.econbiz.de/10001955645

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

Morales, Miguel; Ladhari, Riadh; Reynoso, Javier; Toro, … - In: The Service Industries Journal 32 (2012) 16, pp. 2585-2605

This empirical study provides a thorough measurement analysis of the LibQUAL+™ scale for measuring library service quality. In particular, the study assesses the unidimensionality of the scale, the scale's psychometric properties and its factor structure. Data were gathered using a...

Persistent link: https://www.econbiz.de/10010679959

Progress and prospects of services management in Latin America

Reynoso, Javier - In: International journal of service industry management : IJSIM 10 (1999) 5, pp. 401-408

Persistent link: https://www.econbiz.de/10007120396

Understanding the service profit chain in Latin America: managerial perspective from Mexico

Maranto, Daniel; Reynoso, Javier - In: Managing service quality : MSQ ; an international journal 13 (2003) 2, pp. 134-147

Persistent link: https://www.econbiz.de/10007160300

Service-driven manufacturing: Provision, evolution and financial impact of services in industrial firms

Gebauer, Heiko; Ren, Guang-Jie; Valtakoski, Aku; … - In: Journal of service management 23 (2012) 1, pp. 120-137

Persistent link: https://www.econbiz.de/10009838509

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ scale

Morales, Miguel; Ladhari, Riadh; Reynoso, Javier; Toro, … - In: The service industries journal 32 (2012) 16, pp. 2585-2605

Persistent link: https://www.econbiz.de/10010050933

TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.

Michel, Stefan - In: Harvard-Business-Manager : das Wissen der Besten 29 (2007) 11, pp. 18-21

Persistent link: https://www.econbiz.de/10007877676