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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sangeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10010121885
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Case studies - Quality customer service: Strategic advantage for the Indian steel industry
Sinha, Gautam; Ghoshal, Taposh - In: Managing service quality : MSQ ; an international journal 9 (1999) 1, pp. 32-39
Persistent link: https://www.econbiz.de/10007187780
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Higher Education in India in context of Equity and Sustainable Development: Special Reference to SC and ST.
Joshi, Rashmi; Sinha, Gautam - In: The Indian journal of economics 92 (2012) 366, pp. 547-567
Persistent link: https://www.econbiz.de/10009982331
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Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context
Sahney, Sangeeta; Banwet, D.K.; Karunes, S. - In: The international journal of productivity and … 53 (2004) 5-6, pp. 499-520
Persistent link: https://www.econbiz.de/10006609090
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A SERVQUAL and QFD approach to total quality education: A student perspective
Sahney, Sangeeta; Banwet, D.K.; Karunes, S. - In: The international journal of productivity and … 53 (2004) 1-2, pp. 143
Persistent link: https://www.econbiz.de/10006610904
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A SERVQUAL and QFD approach to total quality education: A student perspective
Sahney, Sangeeta; Banwet, D.K.; Karunes, S. - In: The international journal of productivity and … 53 (2004) 1-2, pp. 143
Persistent link: https://www.econbiz.de/10006611014
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Enhancing quality in education: application of quality function deployment - an industry perspective
Sahney, Sangeeta; Banwet, Kumar; Karunes, Sabita - In: Work study : work analysis, incentives, O & M, process … 52 (2003) 6-7, pp. 297-309
Persistent link: https://www.econbiz.de/10006611730
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Enhancing quality in education: application of quality function deployment - an industry perspective
Sahney, Sangeeta; Banwet, Kumar; Karunes, Sabita - In: Work study : work analysis, incentives, O & M, process … 52 (2003) 6, pp. 297-309
Persistent link: https://www.econbiz.de/10006612259
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Delighting customers of management education in India: a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-659
Persistent link: https://www.econbiz.de/10009342447
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Quality framework in education through application of interpretive structural modeling: An administrative staff perspective in the Indian context
Sahney, Sangeeta; Banwet, D.K.; Karunes, S. - In: The TQM magazine : the international bi-monthly for … 22 (2010) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10008352812