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Big data augments emotional labour and organisational outcomes
Chen, Jing - In: The marketing review 20 (2020) 1/2, pp. 63-72
Persistent link: https://www.econbiz.de/10012299469
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The impact of customer returns in a supply chain with a common retailer
Yang, Hui; Chen, Jing; Chen, Xu; Chen, Bintong - In: European journal of operational research : EJOR 256 (2017) 1, pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329