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~person:"Gustafsson, Anders"
~person:"Maleri, Rudolf"
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Dienstleistung
28
Services
17
Innovation
13
Produktionstheorie
11
Dienstleistungssektor
10
Service industry
10
Service innovation
8
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Beziehungsmarketing
5
Relationship marketing
5
Betriebliche Wertschöpfung
4
Value creation
4
Consumer behaviour
3
Customer integration
3
Customer satisfaction
3
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3
Dienstleistungsqualität
3
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3
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Kundenservice
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Lehrbuch
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Literature review
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English
17
German
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Gustafsson, Anders
Maleri, Rudolf
Bruhn, Manfred
90
Merz, Joachim
81
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
36
Wasilewski, Rainer
29
Görg, Holger
27
Haller, Sabine
27
Edvardsson, Bo
25
Mukherjee, Arpita
25
Meyer, Anton
24
Paic, Peter
24
Stauss, Bernd
24
Fehr, Ernst
23
Hadwich, Karsten
23
Mattoo, Aaditya
22
Bartling, Björn
21
Kleinaltenkamp, Michael
20
Schmidt, Klaus M.
20
Gallouj, Fai͏̈z
19
Serafica, Ramonette B.
19
Fließ, Sabine
18
Bitner, Mary Jo
17
Bloom, Nicholas
17
Oberlander, Willi
17
Witell, Lars
17
Grönroos, Christian
16
Bouncken, Ricarda B.
15
Spath, Dieter
15
Vargo, Stephen L.
15
Zeithaml, Valarie A.
15
Bullinger, Hans-Jörg
14
Gibbs, Michael
14
Parker, Sharon K.
14
Rubalcaba-Bermejo, Luis
14
Ulich, Eberhard
14
Debaere, Peter
13
Ganz, Walter
13
Hipp, Christiane
13
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University of Michigan / Business School
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Journal of business research : JBR
5
Springer-Lehrbuch
4
Journal of service research
3
Advances in services innovations
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Heidelberger Taschenbücher
1
Heidelberger Taschenbücher : HT
1
Journal of service research : JSR
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
22
USB Cologne (EcoSocSci)
6
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1
Grundzüge der Dienstleistungsproduktion
Maleri, Rudolf
-
1973
Persistent link: https://www.econbiz.de/10000078590
Saved in:
2
Grundlagen der Dienstleistungsproduktion : mit 1 Tabelle
Maleri, Rudolf
-
1997
-
4., vollst. überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10000631671
Saved in:
3
Betriebswirtschaftliche Probleme der Dienstleistungsproduktion
Maleri, Rudolf
-
1970
Persistent link: https://www.econbiz.de/10000154264
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
6
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
7
The effect of customer information during new product development on profits from goods and
services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
8
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
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