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~person:"Karppinen, Henri"
~subject:"Beziehungsmarketing"
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Öko-effiziente Dienstleistunge...
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Karppinen, Henri
Bruhn, Manfred
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Stauss, Bernd
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7
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Popescu, Ioana
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Sydow, Jörg
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Vargo, Stephen L.
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Zeithaml, Valarie A.
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Benoit, Sabine
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Cheung, Fung Yi Millissa
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International journal of services and operations management
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International journal of business innovation and research
1
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Customer input management in service processes : needs and tools
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of business innovation and research
9
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
Saved in:
2
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
3
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
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