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Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091

Defining service innovation : a review and synthesis

Witell, Lars; Snyder, Hannah; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2863-2872

Persistent link: https://www.econbiz.de/10011507784

Re-placing place in marketing : a resource-exchange place perspective

Rosenbaum, Mark; Kelleher, Carol; Friman, Margareta; … - In: Journal of business research : JBR 79 (2017), pp. 281-289

Persistent link: https://www.econbiz.de/10011745378

Identifying categories of service innovation : a review and synthesis of the literature

Snyder, Hannah; Witell, Lars; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 7, pp. 2401-2408

Persistent link: https://www.econbiz.de/10011490968

Customers' experiences of co-creation during service innovation

Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204

Persistent link: https://www.econbiz.de/10009573201

Customer integration in service innovation

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010

Persistent link: https://www.econbiz.de/10003953576

Service innovation and customer co-development

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010

Persistent link: https://www.econbiz.de/10003968932

Service innovation

Gustafsson, Anders; Kristensson, Per; Schirr, Gary R.; … - 2016 - First edition.

1. Service as the key driver of growth -- 2. What is service innovation? -- 3. Value creation drives service innovation … -- 4. Developing service innovations -- 5. Customers as cocreators in service innovation -- 6. Service innovation in goods …-centric firms -- 7. The service innovator, tying it all together -- Index. …

Persistent link: https://www.econbiz.de/10012683001

Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic

Pilawa, Joanna; Witell, Lars; Valtakoski, Aku; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013364443