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~person:"Lu, Rainy X. A."
~person:"To, W. M."
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Dienstleistungsqualität
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Lu, Rainy X. A.
To, W. M.
Lee, Peter K. C.
24
To, Wai Ming
15
Cheng, T. C. E.
14
Yu, Billy T. W.
11
Cheung, Fung Yi Millissa
8
Yang, Yefei
6
Yeung, Andy C. L.
6
Cheung, Millissa F. Y.
4
Fan, Huan
2
Lai, Linda S. L.
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Lai, Kee-hung
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Lau, Antonio K. W.
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Martin, E. F.
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Tang, M. N. F.
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Service business
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International journal of hospitality management
2
International journal of production economics
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The TQM journal : the international review of organizational improvement
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The international journal of human resource management
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International journal of quality & reliability management
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ECONIS (ZBW)
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1
The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.
;
To, W. M.
;
Yu, Billy T. W.
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
Saved in:
2
Benefits of implementing management system standards : a case study of certified companies in the Pearl River Delta, China
To, W. M.
;
Lee, Peter K. C.
;
Yu, Billy T. W.
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009488968
Saved in:
3
Team attributes and performance of operational service teams : an empirical taxonomy development
Lee, Peter K. C.
;
To, W. M.
;
Yu, Billy T. W.
- In:
International journal of production economics
142
(
2013
)
1
,
pp. 51-60
Persistent link: https://www.econbiz.de/10009732685
Saved in:
4
ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.
;
Lee, Peter K. C.
;
Yu, Billy T. W.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
Saved in:
5
The importance of input control to work performance under the agency theory framework
Yu, Billy T. W.
;
To, W. M.
- In:
The international journal of human resource management
22
(
2011
)
14
,
pp. 2874-2891
Persistent link: https://www.econbiz.de/10009372998
Saved in:
6
The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.
;
To, W. M.
- In:
International journal of hospitality management
33
(
2013
),
pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
Saved in:
7
Effect of management commitment to internal marketing on employee work attitude
To, W. M.
;
Martin, E. F.
;
Yu, Billy T. W.
- In:
International journal of hospitality management
45
(
2015
),
pp. 14-21
Persistent link: https://www.econbiz.de/10010503906
Saved in:
8
Socially responsible supplier development : construct development and measurement validation
Lu, Rainy X. A.
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
140
(
2012
)
1
,
pp. 160-167
Persistent link: https://www.econbiz.de/10009631799
Saved in:
9
Importance-performance analysis for public management decision making : an empirical study of China's Macao special administrative region
Lai, Linda S. L.
;
To, W. M.
- In:
Management decision : MD
48
(
2010
)
1/2
,
pp. 277-295
Persistent link: https://www.econbiz.de/10003976509
Saved in:
10
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Saved in:
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