Muhammad Waqas; Hamzah, Zalfa Laili; Mohd Salleh, Noor Akma - In: Online Information Review 45 (2021) 5, pp. 964-982
Purpose: Social media platforms are important channels to create a favourable customer experience. The purpose of this paper is to investigate the types of experiences customers can have with the branded content on social media. Design/methodology/approach: Data were collected from 20...