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Utilisation of performance measurement information in management : top manager perspective
Pekkola, Sanna; Rantanen, Hannu - In: International journal of business performance management 15 (2014) 1, pp. 23-34
Persistent link: https://www.econbiz.de/10011302573
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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Designing a performance measurement system for collaborative network
Pekkola, Sanna; Ukko, Juhani - In: International journal of operations & production … 36 (2016) 11, pp. 1410-1434
Persistent link: https://www.econbiz.de/10011628662
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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Defining and measuring productivity and the public sector : managerial perceptions
Linna, Paula; Pekkola, Sanna; Ukko, Juhani; Melkas, Helinä - In: International journal of public sector management : IJPSM 23 (2010) 3, pp. 300-320
Persistent link: https://www.econbiz.de/10008698662
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Defining and measuring productivity in the public sector: managerial perceptions
Linna, Paula; Pekkola, Sanna; Ukko, Juhani; Melkas, Helinä - In: International journal of public sector management : IJPSM 23 (2010) 5, pp. 479-499
Persistent link: https://www.econbiz.de/10008653922
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The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna; Pekkola, Sanna; Ukko, Juhani - In: The international journal of productivity and … 63 (2014) 2, pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
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Productising expert services of performance management
Ukko, Juhani; Pekkola, Sanna; Valtonen, Juho; Saunila, Minna - In: International journal of business excellence 4 (2011) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
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Building understanding of the development of performance management for collaborative networks with a knowledge maturity model
Pekkola, Sanna; Niemi, Petri; Ukko, Juhani - In: International journal of networking and virtual … 12 (2013) 3, pp. 179-200
Persistent link: https://www.econbiz.de/10010242172
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Interaction challenges in leadership and performance management in developing a network environment
Hyypiä, Mirva; Pekkola, Sanna - In: Journal of advances in management research : JAMR 8 (2011) 1, pp. 85-98
Persistent link: https://www.econbiz.de/10009260163