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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.; Román, Sergio; Iacobucci, Dawn - In: Journal of interactive marketing : a quarterly … 35 (2016), pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
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The perceptions of consumers regarding online retailers' ethics and their relationship with consumers' general internet expertise and word of mouth : a preliminary analysis
Román, Sergio; Cuestas, Pedro J. - In: Journal of business ethics : JOBE 83 (2008) 4, pp. 641-656
Persistent link: https://www.econbiz.de/10003789031
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288