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~source:"econis"
~subject:"Service quality"
~type_genre:"Conference paper"
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Service quality
Dienstleistungsmanagement
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Information technology and management
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The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Defining the relationships between IT service management and IT service governance
Jäntti, Marko
;
Hotti, Virpi
- In:
Information technology and management
17
(
2016
)
2
,
pp. 141-150
Persistent link: https://www.econbiz.de/10011497700
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2
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
3
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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