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The performance impact of industrial services and service orientation on manufacturing companies

Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485

Persistent link: https://www.econbiz.de/10011400721

Bridging service experiences and service innovation : a new model for understanding the future of services

Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49

Persistent link: https://www.econbiz.de/10012025656

Understanding innovation in education : a service co-production perspective

Rubalcaba-Bermejo, Luis - In: Economies : open access journal 10 (2022) 5, pp. 1-22

Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service … innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual … framework to understand innovation in education from a service economic perspective. This is done by bridging two rather …

Persistent link: https://www.econbiz.de/10013199323

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

Persistent link: https://www.econbiz.de/10013203497

Competing in a service economy : how to create a competitive advantage through service development and innovation

Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.

Persistent link: https://www.econbiz.de/10001719031

Värdeskapande produktutveckling i tjänsteintensiva företag : en kvalitativ och vardagsorienterad studie om produktutvecklingsarbete

Dahlström, Karin - 2002

Persistent link: https://www.econbiz.de/10001732051

Smart Service Innovation : An Ecosystem Perspective on Organization, Design, and Assessment

Anke, Jürgen - 2023

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles,...

Persistent link: https://www.econbiz.de/10014415200

Service business design for human-centered service systems

Kleinschmidt, Stefan - 2021

zweiten Phase wird dieses Wissen genutzt, um Designanforderungen und Designprinzipien als Designartefakt für die Innovation …)-related service innovation (SI) to overcome cost pressure, limited resources, and to drive their business. HCSSs, such as care …

Persistent link: https://www.econbiz.de/10014432101

Standardization as a catalyst for extending resources and capabilities in service systems engineering : findings from the omlox case

Marx, Emanuel; Daudrich, Roman; Pauli, Tobias; Matzner, … - In: Journal of service management research : SMR 7 (2023) 4, pp. 213-231

Persistent link: https://www.econbiz.de/10015168635

Innovation in the sharing economy : a framework and future research agenda

Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216

Persistent link: https://www.econbiz.de/10013325588