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Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung
;
Min, Ho-key
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
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Competition in the eLearning industry : a case study
Kaliski, John
;
Kalinowski, Jon
;
Schumann, Paul L.
; …
- In:
Journal of business case studies
4
(
2008
)
2
,
pp. 105-121
Persistent link: https://www.econbiz.de/10003767381
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Maximizing the impact of improvement efforts on customer satisfaction
Shin, Dooyoung
;
Kalinowski, Jon
;
Kim, Sung
;
Kim, In-Jae
- In:
The journal of applied business research
31
(
2015
)
3
,
pp. 1005-1013
Persistent link: https://www.econbiz.de/10011304785
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