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A history of research in servi...
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Business process management
14
Prozessmanagement
14
Dienstleistungssektor
12
Service industry
12
Theorie
11
Theory
11
Lieferkette
10
Supply chain
10
USA
10
United States
10
Customer satisfaction
6
Dienstleistung
6
Dienstleistungsmanagement
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Operations Management
6
Service management
6
Service quality
6
Services
6
Supply Chain Management
6
Information service provider
5
Information services
5
Informationsdienstleister
5
Informationsdienstleistung
5
Beziehungsmarketing
4
Management
4
Outsourcing
4
Production management
4
Produktionswirtschaft
4
Relationship marketing
4
Controlling
3
Customer service
3
Dienstleistungsmarketing
3
E-commerce
3
Electronic Commerce
3
Informationsmanagement
3
Kundenservice
3
Management control
3
Produktgestaltung
3
Services marketing
3
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Article
40
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23
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19
Aufsatz in Zeitschrift
19
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12
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12
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11
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4
Collection of articles of several authors
3
Sammelwerk
3
Accompanied by computer file
1
CD-ROM, DVD
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Elektronischer Datenträger als Beilage
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English
54
Undetermined
8
German
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Chase, Richard B.
38
Apte, Uday M.
26
Jacobs, F. Robert
10
Karmarkar, Uday S.
7
Nath, Hiranya K.
7
Aquilano, Nicholas J.
6
Dasu, Sriram
5
Davis, Mark M.
3
Cavaliere, Richard A.
2
Ferrer, Geraldo
2
Hegde, G. G.
2
Karmarkar, Uday
2
Kulkarni, Shailesh S.
2
Mason, Richard O.
2
Robertson, Thomas S.
2
Ahn, Seongje
1
Asatiani, Aleksandre
1
Bartlett, Randall K.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Bowen, David Earl
1
Brown, Stephen Walter
1
Cummings, Thomas G.
1
Demirkan, Haluk
1
Dew, Nicholas
1
Edvardsson, Bo
1
Evangelopoulos, Nicholas E.
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Guignard-Spielberg, Monique
1
Lewis, Ira
1
Lünemann, Ulrich F.
1
Maglaras, Costis
1
Parasuraman, A.
1
Penttinen, Esko
1
Pinedo, Michael
1
Prentis, Eric L.
1
Reimann, Martin
1
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MacGraw-Hill Book Co. <New York, NY>
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California management review
5
Production and operations management : an international journal of the Production and Operations Management Society
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Foundations and trends in technology, information and operations management
2
Journal of operations management
2
Journal of service management
2
Managing in the information economy : current research issues
2
Research handbook on services management
2
Service science, management and engineering : education for the 21st Century
2
The service productivity and quality challenge
2
Annals of Information Systems
1
Annals of information systems : AOIS
1
Attacking regulatory problems : an agenda for research in the 1980s
1
Decision sciences : DS
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of accounting information systems
1
International journal of decision sciences, risk and management
1
International journal of production economics
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Making IT outsourcing decisions
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing consumer services : factory or theater?
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Production and inventory management : journal of the American Production and Inventory Control Society, APICS
1
Service science: research and innovations in the service economy
1
SpringerLink / Bücher
1
Technology operation management : TOM ; official publication of the Society of Operations Management
1
The Irwin series in quantitative analysis for business
1
The Jossey-Bass management series
1
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ECONIS (ZBW)
OLC EcoSci
24
USB Cologne (EcoSocSci)
16
RePEc
8
Other ZBW resources
4
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1
A history of research in service operations: what's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
Saved in:
2
High tech versus high touch : the role of human intermediation in information-intensive services
Apte, Uday M.
- In:
Managing consumer services : factory or theater?
,
(pp. 33-43)
.
2014
Persistent link: https://www.econbiz.de/10010478157
Saved in:
3
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
4
Management uses of work physiology
Chase, Richard B.
- In:
California management review
10
(
1967
)
2
,
pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
Saved in:
5
Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B.
- In:
Production and inventory management : journal of the …
15
(
1974
)
4
,
pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
Saved in:
6
Some tried and true approaches to improve manufacturing productivity
Chase, Richard B.
- In:
Journal of contemporary business
10
(
1981
)
2
,
pp. 33-44
Persistent link: https://www.econbiz.de/10001995481
Saved in:
7
Strategic considerations in assembly-line selection
Chase, Richard B.
- In:
California management review
18
(
1975
)
1
,
pp. 17-23
Persistent link: https://www.econbiz.de/10001995485
Saved in:
8
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
9
The customers contact approach to services: theoretical bases and practical extensions
Chase, Richard B.
- In:
Operations research
29
(
1981
)
4
,
pp. 698-706
Persistent link: https://www.econbiz.de/10003512934
Saved in:
10
Global outsourcing of information processing services
Apte, Uday M.
;
Mason, Richard O.
- In:
The service productivity and quality challenge
,
(pp. 169-202)
.
1995
Persistent link: https://www.econbiz.de/10001596498
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