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Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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2
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
3
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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4
Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
;
Zanda, …
- In:
Total quality management & business excellence
34
(
2023
)
7/8
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
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5
A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica
;
Di Pietro, Laura
;
Guglielmetti …
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 432-463
Persistent link: https://www.econbiz.de/10015055420
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6
Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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7
Asimmetrie di informazione e mercati dei beni di consumo
Cappelli, Lucio
- In:
Studi economici : rivista quadrimestrale
48
(
1993
)
1
,
pp. 83-117
Persistent link: https://www.econbiz.de/10001171689
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8
Digitalization and prevention of corruption : opportunities and risks : some evidence from the Italian university system
Cappelli, Lucio
;
Pisano, Antonella
;
Iannucci, Enrica
; …
- In:
Business strategy and the environment
33
(
2024
)
1
,
pp. 81-94
Persistent link: https://www.econbiz.de/10014467088
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9
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
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10
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
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