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Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors

Swanson, Scott R.; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 180-194

Persistent link: https://www.econbiz.de/10003863497

Reputation and intentions : the role of satisfaction, identification, and commitment

Su, LuJun; Swanson, Scott R.; Chinchanachokchai, Sydney; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3261-3269

Persistent link: https://www.econbiz.de/10011514770

Service Switching, Word-of-Mouth, and New Provider Search : A Five Country Exploratory Study

Frankel, Robert; Swanson, Scott R.; Sagan, Mariusz - 2014

Based on a conceptual framework provided by Keaveney (1995), the current study explores the reasons service customers switch providers and the related post-switching behaviors in five countries. Specifically, we identify statistically significant differences between the investigated nations in...

Persistent link: https://www.econbiz.de/10014153803

The influence of motive attributions for destination social responsibility on residents' empowerment and quality of life

Su, LuJun; Yang, Xiaojie; Swanson, Scott R. - In: Journal of travel research : a quarterly publication of … 62 (2023) 8, pp. 1737-1754

Persistent link: https://www.econbiz.de/10014384383

The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination social responsibility and motive attributions

He, Xuehuan; Cheng, Jin; Swanson, Scott R.; Su, LuJun; … - In: Tourism management : research, policies, practice 90 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013326534

Image transfer in corporate event sponsorship : assessing the impact of team identification and event-sponsor fit

Gwinner, Kevin P.; Larson, Brian V.; Swanson, Scott R. - In: International journal of management and marketing … 2 (2009) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10003950204

Private and public voice : exploring cultural influence

Swanson, Scott R.; Frankel, Robert; Sagan, Mariusz; … - In: Managing service quality : MSQ ; an international journal 21 (2011) 3, pp. 216-239

Persistent link: https://www.econbiz.de/10009232066

Service switching, word-of-mouth and new provider search : a five country exploratory study

Frankel, Robert; Swanson, Scott R.; Sagan, Mariusz - In: International journal of management and marketing … 6 (2013) 2, pp. 11-20

Persistent link: https://www.econbiz.de/10010195028

Hospitality-based critical incidents : a cross-cultural comparison

Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10010249721

Delight and outrage in the performing arts : a critical incidence analysis

Swanson, Scott R.; Davis, J. Charlene - In: Journal of marketing theory and practice 20 (2012) 3, pp. 263-278

Persistent link: https://www.econbiz.de/10009619157