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Consumer behaviour
67
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62
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48
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Gustafsson, Anders
110
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53
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49
Witell, Lars
26
Tse, David K.
25
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17
Sirianni, Nancy J.
17
Huber, Frank
16
Tarasi, Crina O.
11
Kristensson, Per
10
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9
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8
Hung, Kineta
7
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6
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6
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Patterson, Paul G.
6
Shams, Poja
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Snyder, Hannah
6
Wästlund, Erik
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Zhou, Nan
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5
Caruelle, Delphine
5
Cheung, Lilliemay
5
Fombelle, Paul W.
5
Ghanbarpour, Tohid
5
Pan, Yigang
5
Ringler, Christine
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Walker, Beth A.
5
Blomkvist, Ola
4
Brodie, Roderick J.
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Ekdahl, Fredrik
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Gruber, Thorsten
4
Hutt, Michael D.
4
Mende, Martin
4
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4
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Retailing in the 21st century : current and future trends
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The TQM journal : the international review of organizational improvement
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Advances in services innovations
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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California management review
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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Empirica : journal of european economics
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Fundamentals of marketing research ; Vol. 3
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ECONIS (ZBW)
OLC EcoSci
104
Other ZBW resources
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RePEc
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BASE
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 165-167
Persistent link: https://www.econbiz.de/10010427977
Saved in:
7
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
8
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
9
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
Saved in:
10
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
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