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Prosocial compensation following a service failure : fulfilling an organization's ethical and philanthropic responsibilities
Thomassen, Jean-Pierre; Leliveld, Marijke C.; Ahaus, Kees; … - In: Journal of business ethics : JBE 162 (2020) 1, pp. 123-147
Persistent link: https://www.econbiz.de/10012208195
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The political role of service delivery in state-building : exploring the relevance of European history for developing countries
Walle, Steven van de - In: Development policy review 29 (2011) 1, pp. 5-21
Persistent link: https://www.econbiz.de/10015156047
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What services are public? : what aspects of performance are to be ranked? ; the case of "services of general interest"
Walle, Steven van de - In: International public management journal 11 (2008) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10003766492
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International comparisons of public sector performance : how to move ahead?
Walle, Steven van de - In: Public management review 11 (2009) 1, pp. 39-56
Persistent link: https://www.econbiz.de/10009533892
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When is a service an essential public service?
Walle, Steven van de - In: Annals of public and cooperative economics 80 (2009) 4, pp. 521-545
Persistent link: https://www.econbiz.de/10003907646
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Two track public services? : citizens' voice behaviour towards liberalized services in the EU15
Jilke, Sebastian; Walle, Steven van de - In: Public management review 15 (2013) 4, pp. 465-476
Persistent link: https://www.econbiz.de/10009791577
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New public management and citizens' perceptions of local service efficiency, responsiveness, equity and effectiveness
Andrews, Rhys; Walle, Steven van de - In: Public management review 15 (2013) 5, pp. 762-783
Persistent link: https://www.econbiz.de/10010125807
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Publishing in public administration : issues with defining, comparing, and ranking the output of universities
Walle, Steven van de; Delft, Roxanne van - In: International public management journal 18 (2015) 1, pp. 87-107
Persistent link: https://www.econbiz.de/10011289354
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A change management perspective on public sector cutback management : towards a framework for analysis
Schmidt, Eduard; Groeneveld, Sandra; Walle, Steven van de - In: Public management review 19 (2017) 10, pp. 1538-1555
Persistent link: https://www.econbiz.de/10011739939
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When public services fail : a research agenda on public service failure
Walle, Steven van de - In: Journal of service management 27 (2016) 5, pp. 831-846
Persistent link: https://www.econbiz.de/10011553217