//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Erlang-R : a time-varying queu...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Warteschlangentheorie
19
Queueing theory
18
Call centre
8
Callcenter
8
Customer satisfaction
3
Dienstleistungsqualität
3
Hospital
3
Krankenhaus
3
Kundenzufriedenheit
3
Service quality
3
Statistical method
3
Statistische Methode
3
Stochastic process
3
Stochastischer Prozess
3
Ankündigungseffekt
2
Announcement effect
2
Consumer behaviour
2
Dienstleistungsinnovation
2
Emergency department
2
Emotion
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Konsumentenverhalten
2
Notaufnahme
2
Service innovation
2
Theorie
2
Theory
2
Tourenplanung
2
Vehicle routing problem
2
queues
2
service operations
2
service systems
2
staffing
2
Arbeitszufriedenheit
1
Assembly-line production
1
Automation
1
Automatisierung
1
Bank
1
more ...
less ...
Online availability
All
Undetermined
12
Free
2
Type of publication
All
Article
24
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Arbeitspapier
2
Aufsatz im Buch
2
Book section
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
more ...
less ...
Language
All
English
26
Undetermined
1
Author
All
Mandelbaum, Avishai
20
Yom-Tov, Galit B.
9
Momčilović, Petar
6
Gans, Noah
3
Huang, Junfei
3
Sakov, Anat
3
Shen, Haipeng
3
Ashtar, Shelly
2
Brown, Lawrence
2
Dong, Jing
2
Gurvich, Itai
2
Rafaeli, Anat
2
Zeltyn, Sergey
2
Zychlinski, Noa
2
Altman, Daniel
1
Arber, Nadir
1
Armony, Mor
1
Azriel, David
1
Baron, Opher
1
Boxma, Onno
1
Brown, Lawrence A.
1
Bunnell, Craig A.
1
Carmeli, Boaz
1
Carmeli, Nitzan
1
Castellanos, Antonio
1
Chen, Manlu
1
Cohen, Izack
1
Daw, Andrew
1
Feigin, Paul D.
1
Feldman, Pnina
1
Gruendlinger, Leor
1
Ingólfsson, Ármann
1
Kadish, Sarah
1
Leib, Ryan
1
Momčilovi´c, Petar
1
Olivares, Marcelo
1
Pender, Jamol
1
Schultz, K. L.
1
Trichakis, Nikolaos
1
Tseytlin, Yulia
1
more ...
less ...
Institution
All
The Wharton Financial Institutions Center
1
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Manufacturing & service operations management : M & SOM
5
Operations research
4
Mathematics of operations research
3
Operations research letters
2
Working papers / Financial Institutions Center
2
Advances in services innovations
1
Journal of service research
1
Journal of the American Statistical Association : JASA
1
Operations Management Working Papers Series, Vol. , pp. -, 2005
1
Service science, management and engineering : education for the 21st Century
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
16
RePEc
10
Showing
1
-
10
of
27
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Preface to the special issue on behavioral queueing science : the need for a multidisciplinary approach
Ingólfsson, Ármann
;
Mandelbaum, Avishai
;
Schultz, K. L.
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 791-797
Persistent link: https://www.econbiz.de/10014309065
Saved in:
2
Frontiers in operations: waiting experience in open-shop service networks : improvements via flow analytics and automation
Chen, Manlu
;
Baron, Opher
;
Mandelbaum, Avishai
;
Wang, Jianfu
- In:
Manufacturing & service operations management : M & SOM
26
(
2024
)
4
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10014634296
Saved in:
3
Service systems with slowdowns : potential failures and proposed solutions
Dong, Jing
;
Feldman, Pnina
;
Yom-Tov, Galit B.
- In:
Operations research
63
(
2015
)
2
,
pp. 305-324
Persistent link: https://www.econbiz.de/10010526712
Saved in:
4
The impact of delay announcements on hospital network coordination and waiting times
Dong, Jing
;
Yom-Tov, Elad
;
Yom-Tov, Galit B.
- In:
Management science : journal of the Institute for …
65
(
2019
)
5
,
pp. 1969-1994
Persistent link: https://www.econbiz.de/10012039716
Saved in:
5
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
6
An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Yom-Tov, Galit B.
;
Yedidsion, Liron
;
Xie, Yueming
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1077-1095
Persistent link: https://www.econbiz.de/10012653949
Saved in:
7
Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Ashtar, Shelly
;
Yom-Tov, Galit B.
;
Rafaeli, Anat
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 525-542
Persistent link: https://www.econbiz.de/10015375820
Saved in:
8
State-dependent estimation of delay distributions in fork-join networks
Carmeli, Nitzan
;
Yom-Tov, Galit B.
;
Boxma, Onno
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1081-1098
Persistent link: https://www.econbiz.de/10014302839
Saved in:
9
The co-production of service : modeling services in contact centers using hawkes processes
Daw, Andrew
;
Castellanos, Antonio
;
Yom-Tov, Galit B.
; …
- In:
Management science : journal of the Institute for …
71
(
2025
)
3
,
pp. 2635-2656
Persistent link: https://www.econbiz.de/10015412442
Saved in:
10
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->