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Does Service Quality Impact Relationship Quality? Analyzing The Moderating Effect Of Demographic Variables In The Path Model – Empirical Evidence From Indian Retail Banks

Balasubramanian, Nataraj - 2020

The purpose of the study is to analyze the impact of service quality on relationship quality in the context of India retail banks. Previous researchers have identified that service quality as a core competency of service industries, whereas the term relationship quality has occupied the prime...

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Does Service Quality Impact Relationship Quality? Analyzing The Moderating Effect Of Demographic Variables In The Path Model – Empirical Evidence From Indian Retail Banks

Balasubramanian, Nataraj - 2020

Persistent link: https://www.econbiz.de/10012824903

Organisational sustainability scale-measuring employees’ perception on sustainability of organisation

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Nostalgia : a review, propositions, and future research agenda

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Public service announcements : a literature review and way forward

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Consumer promotions in the Indian market

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Comparative advertising in India : a content analysis of English print advertisements

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