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Service management effectivene...
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Dienstleistungssektor
15
Service industry
15
Theorie
15
Theory
15
Beziehungsmarketing
12
Relationship marketing
12
Business process management
11
Dienstleistungsqualität
11
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11
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11
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11
Service quality
11
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10
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10
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10
Kundenzufriedenheit
10
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9
Lieferkette
9
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9
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Human Resource Management
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Personalmanagement
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Chase, Richard B.
37
Bowen, David E.
33
Cummings, Thomas G.
24
Jacobs, F. Robert
10
Aquilano, Nicholas J.
6
Cummings, Chailin
5
Dasu, Sriram
5
Schneider, Benjamin
5
Worley, Christopher G.
4
Glassman, Alan M.
3
Greiner, Larry E.
3
Davis, Mark M.
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Gustafsson, Anders
2
Javidan, Mansour
2
Lawler, Edward E.
2
Ostroff, Cheri
2
Parasuraman, A.
2
Robertson, Thomas S.
2
Voss, Christopher A.
2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Journal of service management
7
Academy of Management learning & education : AMLE
4
Journal of service research : JSR
4
California management review
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Handbook of service science ; [Vol. 1]
2
Harvard-Business-Manager : das Wissen der Besten
2
Journal of business research : JBR
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
The Academy of Management review : AMR
2
The journal of applied behavioral science
2
Academy of Management perspectives : AMP
1
HRM defined and in organizational context
1
Handbook of organization development
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Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
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Human resource development quarterly
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Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
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Journal of applied behavioral science
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of management inquiry
1
Journal of operations management
1
Journal of retailing and consumer services
1
Journal of service research
1
Leading organizational learning : harnessing the power of knowledge
1
MIT sloan management review
1
MSU business topics
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing innovation and change
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management : a strategic approach
1
Operations management ; Vol. 1
1
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ECONIS (ZBW)
OLC EcoSci
41
USB Cologne (EcoSocSci)
29
RePEc
9
Other ZBW resources
6
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Reflections on the field and beyond : an interview with Warren Bennis
Cummings, Thomas G.
- In:
Handbook of organization development
,
(pp. 665-676)
.
2008
Persistent link: https://www.econbiz.de/10003619358
Saved in:
3
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
4
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
5
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
Saved in:
6
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
7
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
8
Management uses of work physiology
Chase, Richard B.
- In:
California management review
10
(
1967
)
2
,
pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
Saved in:
9
Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B.
- In:
Production and inventory management : journal of the …
15
(
1974
)
4
,
pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
Saved in:
10
Some tried and true approaches to improve manufacturing productivity
Chase, Richard B.
- In:
Journal of contemporary business
10
(
1981
)
2
,
pp. 33-44
Persistent link: https://www.econbiz.de/10001995481
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