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Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
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Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
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Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
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Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of strategic marketing 28 (2020) 4, pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
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Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser; Di Mascio, Rita; Sharma, Piyush - In: Journal of retailing and consumer services 53 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
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Roles of customer involvement in rapport and satisfaction
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 452-471
Persistent link: https://www.econbiz.de/10009776154
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
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Modelling roles of commitment on rapport and satisfaction
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur; Di … - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 261-275
Persistent link: https://www.econbiz.de/10011383552
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The development of a modern public transport system in Singapore : an histor. analysis
Razzaque, Mohammed Abdur - In: Asian profile : Asia's international journal devoted … 13 (1985) 4, pp. 319-338
Persistent link: https://www.econbiz.de/10001007235