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Dienstleistungsqualität
7
Norway
7
Norwegen
7
Service quality
7
Emotion
5
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3
Arbeitszufriedenheit
3
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Slåtten, Terje
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5
Lien, Gudbrand
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International journal of quality and service sciences
6
Managing service quality : MSQ ; an international journal
4
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
Other ZBW resources
17
OLC EcoSci
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1
Do employees' feelings really matter in service-quality management?
Slåtten, Terje
- In:
European business review : EBR ; the official journal …
22
(
2010
)
3
,
pp. 318-338
Persistent link: https://www.econbiz.de/10003988624
Saved in:
2
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
3
The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 431-455
Persistent link: https://www.econbiz.de/10009525075
Saved in:
4
Determinants and effects of employee's creative self-efficacy on innovative activities
Slåtten, Terje
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 326-347
Persistent link: https://www.econbiz.de/10010469093
Saved in:
5
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10009405150
Saved in:
6
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
7
Antecedents and effects of engaged frontline employees : a study from the hospitality industry
Slåtten, Terje
;
Mehmetoglu, Mehmet
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 88-107
Persistent link: https://www.econbiz.de/10008989019
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8
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
9
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
10
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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